Bank of America Threatens Shantell Curtis with Foreclosure Over $1 Bank Error
Bank of America threatened to foreclose upon the former home of a Utah woman and her family over a $1 bank error, even though the house had been sold months earlier.
How is this possible?
According to the Huffington Post and KUTV, when Shantell Curtis’ accountant was preparing her taxes, he noticed that she still techincally owned the Vernal, Utah home that was sold last August. To make matters even worse, her credit report indicated that she was several months behind on her mortgage payments. To add insult to injury, it turns out Curtis’ predicament can be chalked up to a $1 coding error that delayed the title transfer on the property.
“They said, oh, it’s over one dollar,” Curtis told KUTV. But instead of correcting the mistake, Bank of America spent five months promising to fix the problem but doing nothing.
“They said that they had to keep reprocessing it and this has been game we’ve been playing ever since,” Curtis told KUTV. “They just say they need to reprocess papers.”
Curtis only saw progress after she contacted “Get Gephardt,” KUTV’s consumer advocate Matt Gephardt, who called Bank of America seeking a solution. Lo and behold, the bank fixed the coding error that led to the threats against Curtis. The bank also promised to remove the negative report from her credit rating, but that could take up to three months.
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