Moral Low Ground

Economy

After Charging Returning U.S. War Veterans $200 for Extra Bags, Delta Changes Fee Rules for Troops

When Delta Airlines charged a group of US troops returning from combat duty in Afghanistan $200 each to check their third bags, some of them made a YouTube video expressing their dismay. But following public outrage over Delta’s policy, the airline today announced new fee rules for soldiers.

According to CBS Atlanta, which broke the story, Delta will now increase its free bag allotment for service members to four pieces of checked luggage. Military personnel traveling in business and first class will now be allowed up to five bags free of charge. The new rules also apply to dependents traveling with active military personnel.

This all began when an unnamed Army unit of nearly 30 soldiers complained about a $200 charge levied on them for their third bags. “We found out that we had too many bags,” one soldier said. “We had four bags, but Delta Airlines allows only three bags and anything over three bags you have to pay for. Even though there’s a contract between the US government and Delta.”

The soldiers claim that their orders permit them to check four bags free of charge.

“Not happy, not happy at all,” laments another solider in the YouTube video.

“Good business model, Delta,” says another.

Yet another discusses what was in his fourth bag. “It was a weapons case holding my grenade launcher and a 9 millimeter [pistol], the tools that I used to protect myself and the Afghan citizens while I was deployed in the country,” he said.

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One Comment

  1. PaulJune 21, 2011 at 1:42 pmReply

    And they, Delta, haven’t stopped their dispicable behaviour. My son is in flight as I write this. Granted this is not all Delta’s fault, but they are nonetheless dispicable for not working with him.

    The travel office on base made a mistake during outprocessing, he is getting out of the Navy after 6 years of service. They made out an airline ticket from San Diego to Atlanta to Jacksonville where he entered the Navy. He needs to come to Atlanta. The travel clerk told him to correct the error at the check in desk and have the bags taken off in Atlanta. Big mistake.

    When my son goes to the airport and says he wants his bags taken off in Atlanta instead of Jacksonville, they charge him $500, the cost of a ticket today.

    I called customer service, and they don’t give a ^&&*)(*()(&*(.

    &()&)&*() them!!

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